Ecco Women's Soft 11 Suede Sneaker

Windsor Shoes Shipping & Returns Policy

Shipping within the US

• Free standard shipping on orders of $49.95 or more.
• Orders under $49.95 ship for a flat rate of $4.
• Orders are processed and shipped within 1–2 business days (may be a little longer during peak periods).
• Once your order has been processed, delivery typically takes 3–4 days.
• You'll get an email with tracking as soon as your order ships.

International shipping

• Canada: flat rate of $25.
• UK, France, Belgium, Italy and Spain: carrier rates are calculated at checkout.
• International customers are responsible for any duties or import taxes charged by their country.

Free in-store pickup in Brooklyn

Choose pickup at checkout to collect your order at 482–484 5th Ave or 233 Prospect Park West.

Orders are usually ready within 24 hours, and we'll email you when yours is ready. Please pick up within 30 days of being notified; orders not picked up within 30 days of being marked ready are canceled without refund.

Refund policy

30-day returns

You can return unworn shoes within 30 days of delivery, in the same condition you received them, in the original box with all tags and packaging.

How to return

1. Email windsorshoes@gmail.com with your order number to start a return.
2. We'll send you a discounted prepaid return label. The label cost is deducted from your refund. (Returns from Canada need to be shipped back at the customer's own cost.)
3. Once your return arrives and is inspected, we'll email you, and approved refunds go back to your original payment method.

Exchanges

Need a different size or color? Start a return for the original pair and place a new order for the one you want, so you don't lose it while your return is in transit.

Damaged or incorrect items

If something arrives damaged or isn't what you ordered, email us right away at windsorshoes@gmail.com and we'll make it right.

Non-returnable items

Final sale items and gift cards can't be returned. We may refuse returns that aren't in original condition or that arrive after the return window.

In-store pickup orders

Pickup orders not collected within 30 days of being marked ready for pickup are canceled without refund.

Questions? Email us at windsorshoes@gmail.com.

482–484 5th Ave (adults & children) · 718-369-3700

233 Prospect Park West (adults) · 718-369-2192

Mon–Sat 10am–7pm · Sun 12pm–5pm

Order online and pick up at either store, usually ready within 24 hours.