Refund policy
30-day returns
You can return unworn shoes within 30 days of delivery, in the same condition you received them, in the original box with all tags and packaging.
How to return
- Email windsorshoes@gmail.com with your order number to start a return.
- We'll send you a discounted prepaid return label. The label cost is deducted from your refund. (Returns from Canada need to be shipped back at the customer's own cost.)
- Once your return arrives and is inspected, we'll email you, and approved refunds go back to your original payment method.
Exchanges
Need a different size or color? Start a return for the original pair and place a new order for the one you want, so you don't lose it while your return is in transit.
Damaged or incorrect items
If something arrives damaged or isn't what you ordered, email us right away at windsorshoes@gmail.com and we'll make it right.
Non-returnable items
Final sale items and gift cards can't be returned. We may refuse returns that aren't in original condition or that arrive after the return window.
In-store pickup orders
Pickup orders not collected within 30 days of being marked ready for pickup are canceled without refund.
