Sorel Women's Ona Ave Alpine Waterproof Boot

Windsor Shoes Shipping & Returns Policy

Shipping Policy:

1. Free Domestic Shipping: We offer free standard shipping on all domestic orders over $50. Once your order has been processed, you can expect to receive your shipment within the standard delivery timeframe.
2. Shipping Costs: For domestic orders below $50, shipping fees will apply. These will be calculated at checkout based on the weight and destination of the package.
3. Order Processing: Orders are typically processed within 1-2 business days. Please note that processing times may vary during peak periods.
4. Tracking: Once your order has been shipped, you will receive an email with the tracking information, allowing you to monitor your package's journey to its destination.

Return Policy:

1. Please Note: We do not offer free returns. We will send you a return label upon request, which will have a lower, preferential price than most over-the-counter mailing services. The label price will then be deducted from the refund. Please note that for returns originating in Canada, customers must purchase and pay for their own return shipping label, and any costs associated with the return shipment are not covered by Windsor Shoes.
2. 30-Day Return Window: Customers can return their purchases up to 30 days after delivery, provided the merchandise is unused, unworn, and in the same condition in which it was received.
3. Original Packaging: All returns must be sent back in their original box, with all tags intact, and include any additional packaging materials that accompanied the shoes.
4. Return Process: If you wish to return an item, please contact our Customer Service team to initiate the process and receive any necessary return labels or instructions.
5. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
6. Exchanges: If you need to exchange for a different size or color, please initiate a return for the original item and place a new order for the desired product.
7. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our Customer Service team immediately. We will work swiftly to rectify the situation.

Final Notes:

Windsor Shoes reserves the right to refuse a return or exchange for items that are not in their original condition or if the return window has passed. Customers are encouraged to read and understand this policy fully and reach out with any questions or concerns.

482–484 5th Ave (adults & children) · 718-369-3700

233 Prospect Park West (adults) · 718-369-2192

Mon–Sat 10am–7pm · Sun 12pm–5pm

Order online and pick up at either store, usually ready within 24 hours.